Shipping Policy

Processing Time:

1.1 Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods:

2.1 We offer standard and expedited shipping options.
2.2 Standard shipping typically takes 5-7 days within Canada.
2.3 Expedited shipping is available for faster delivery, with costs and delivery times displayed during the checkout process.

3. Shipping Rates:

3.1 Shipping rates are calculated based on the weight, dimensions, and destination of the order.
3.2 Free shipping promotions may apply on orders over a specified amount. Check our website or promotional emails for details on qualifying orders.

4. International Shipping:

4.1 We offer international shipping to various countries. Shipping costs and delivery times vary by destination.
4.2 Please note that international shipments may be subject to customs duties and taxes. Customers are responsible for any additional charges.

5. Order Tracking:

5.1 Once your order is shipped, you will receive an email confirmation with a tracking number.
5.2 Use the tracking number to monitor the real-time status of your shipment on the courier’s website.

6. Shipping Delays:

6.1 While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or courier delays may affect delivery dates.
6.2 We appreciate your understanding in such instances.

7. Address Accuracy:

7.1 Please ensure that your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.
7.2 Contact us promptly if you need to update your shipping address before the order is processed.

8. Lost or Stolen Packages:

8.1 In the rare event that your package is lost or stolen after shipment, please contact us immediately. We will work with the courier to investigate the issue and find a resolution.

9. Shipping Restrictions:

9.1 Some regions or countries may have shipping restrictions due to logistical challenges or shipping regulations. Check our shipping information during the checkout process.

10. Contact Information:

10.1 For any inquiries or concerns regarding shipping, please contact our customer support team.